(and even less time to do something about it)
Christmas represents 20-40% of annual sales for many eCommerce businesses.
Are you ready yet?
Analytics and data only tell you so much about your cart abandonment rate. With an average abandonment rate of 80.3%, is there not more you can do?
By 2016, 14 million UK adults are projected to shop via their mobiles, generating a total of £2.5 billion. Lucky our live chat is mobile ready.
Dan Barker, eConsultancy, noted that by removing the need to register before purchase "reduced the number of new visitors who dropped out at this stage in the checkout by more than 50%"
Reasons given for abandoning transactions
Key elements of great online customer experience
82% Of online shoppers listed a quick resolution being important to a great online experience.
56% Want their issues resolved in a single interaction.
45% listed friendly customer service as being a key element.
Almost unheard of in call centers, yet over a third look to deal with the same representative.
83% Admit they need some form of help when shopping online. What percent get it?
Visitors flow in different ways to each other. Sometimes they just have a simple question like how much is shipping?
What would your sales be if this became 2.5% or even 3%?
If you talk to a prospect in the first minute of their enquiry.
If you want to beat your competition, it's not enough to just do the same as them, you need to do more.
We can restore the human element once experienced offline, boosting your sales and improving your customer service. Through live chat.
User behaviour on site tells us so much about when and where your customers might need help. We analyse this and offer them help when they need it most.
We say the right things & perfectly "on brand". Our 100% UK agents are the sort of people you would choose to employ.
Equipped with the knowledge required from our ever evolving knowledge base & an intelligent brain we know what the customer needs to convert.
We deliver. We aren't a service provider. We work with you to develop your business. Partners, except you keep the equity.
Increasing conversion one chat at a time, we deliver customer service previously unprecedented in the online world.
Live chat. Done right. We fully customise chat to work towards your goals in a way no other company can rival. Sometimes it is all in the preparation.
Once we have implemented your chat we can then run it for you. Delivering conversions by our expert team of 100% UK agents.
We can work with you on all things live chat. Think business consultants of the live chat world, minus the corporate jargon.
Live chat, just prettier. Standard designs are a bit boring and don't look quite right. We do more than just a colour change.
So, who's behind all this?
How can I get hold of you?